Contact us

We’re here to help.
Let’s get you to the right team.

Do you need to make or discuss a claim?

Or would you like to update or talk to us about your policy?

Claims

We understand that making a claim can be stressful.

That’s why we’re here – to help you as much as we can.

Let’s keep it simple – look at our options below and see which is right for you.

Phone: 0333 103 7795
Our 24/7 accident helpline is open 365 days a year.

It’s as simple as 1,2,3:

  1. Call us as soon as possible after the incident.
  2. Tell us as much as you can about what’s happened, including contact details for anyone involved.
  3. Speak to us before you make any arrangements for replacement or repair.

Phone: 0333 103 7795

Our dedicated team is here Monday to Friday, 9am – 5pm

Phone: 01206 812 799

If you added Breakdown Cover to your insurance, this service is available 24/7.

Phone: 0330 022 9449

Phone: 0344 856 2270

Customer Service

Did you know you can do most things in Your Portal? Login to check your policy details, make changes or renew your insurance.

Or come and talk to us on Live Chat, we’re here:

Monday to Friday 8am-7:45pm
Saturday 9am-4pm
Bank Holidays: 8am-4pm

Just click on the live chat icon in the bottom right of your screen to get started. 

If you’d rather speak to someone, contact us on 0333 103 9978.

We’re here:

Monday to Friday 8:30am-6pm
Saturday 9am-1pm
Bank Holidays 8am-4pm.

Find out more about our insurance in the documents below:

Private Car Policy Document

Insurance Product Information Document

Privacy Notice

Key Protect Insurance Product Information Document

Important Information Document

If you have any questions about how we collect, store, or use your personal information, please contact our Data Protection Officer: DPO@aioinissaydowa.eu.

We care about making sure all our customers get the best possible service. Should we ever fall short of your expectations, we’re committed to listening and aim to resolve issues promptly and fairly.

If we don’t meet the level of service you expect, then please contact our team on 0333 103 9978 for Service and Sales complaints or 0333 103 7795 for claims complaints. We will do everything we can to resolve your complaint immediately but if we can’t, or we need to investigate further, we will explain how we will do this and when we will reply to you.

You can also reach out to us…

By Email: complaints@autosaninsurance.co.uk

Or in writing:
UK Complaints Controller
Complaints Team
Autosan Motor Insurance
PO Box 1308
Newcastle upon Tyne
NE12 2BF

We’ll try to resolve all complaints internally. However, if we haven’t been able to resolve your complaint within eight weeks, or you’re not satisfied with the outcome, you can refer your complaint to the Financial Ombudsman Service. You’ll need to do this within six months from the date of our complaint outcome response.

To find out more about the Financial Ombudsman Service visit www.financial-ombudsman.org.uk

You can write to them at:
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Email: complaint.info@financial-ombudsman.org.uk

Or call them on: 0800 023 4567